For decades, patient outcomes were seen as dependent upon doctors’ and nurses’ competency. We now understand that the relationship is more complex than that. There are many factors affecting how patients perceive and respond to their care. It takes more than a good provider: Strong relationships and a general sense of comfort can make a huge difference.
Moreover, clinicians can often perform better when patients are comfortable and safe. Especially in the oncology space, a good patient experience promotes their clinicians’ success—and vice versa. Here are the benefits of prioritizing a restorative patient experience.
Improved Patient Outcomes
Oncology patients often face a stressful and unfamiliar environment. They may struggle to show up for treatment or perform critical self-care. There’s also something to be said for stress’ impact on the body and its natural healing potential.
When patients have a good experience with their oncology care, they are more likely to adhere to treatment protocols and follow-up care, which can lead to better outcomes. Thus, a supportive experience helps drive each patient’s well-being.
Improved patient outcomes can help clinicians feel more satisfied with their work and motivated to continue providing high-quality care. Plus, it’s easier to focus on helping oncology patients recover when those patients feel supported and comfortable.
Increased Trust in Oncology Providers
When patients have a positive experience with their oncology care, they are more likely to trust their clinicians. As a result, they often feel more comfortable asking questions and discussing their concerns. This can clarify communication between patients and clinicians, leading to better-informed decisions and improved outcomes.
The clinical environment itself can also cultivate trust. Restrictive patient seating, harsh colors, and task-oriented design all signal to patients that their comfort is secondary to the (already uncomfortable) procedure they’ll be experiencing.
That’s why many oncology clinics are embracing biophilic and person-centered design — curved lines, soft textures, and features that make clinical visits more convenient and comfortable. For example, the Alō Treatment is a highly adjustable patient recliner with a cushioned seat and built-in heat and massage to enhance comfort.
Higher Job Satisfaction
As the saying goes, a rising tide lifts all boats. Investing in patient comfort and convenience usually makes clinicians’ jobs easier too. Oncology nurses and doctors must juggle complex tasks with a sensitive bedside manner. If patients are comfortable, they’re often more receptive to care.
Thus, when patients have a good experience, clinicians can perform their role more readily—and, often, with greater efficiency. It’s also more rewarding and less stressful, helping clinicians keep burnout at bay. And, of course, better job satisfaction supports better patient outcomes and vice versa.
Better Response to Mental Health Issues
Oncology patients are susceptible to mental illness, which presents additional challenges in a clinical setting. Oncology nurses are often hard-pressed to address these issues as they’re already overworked.
It is paramount to nurture patients’ well-being and mitigate stress that may exacerbate mental health symptoms. This helps the staff better serve patient needs. Moreover, the right tools cultivate a mentally supportive environment, relieving pressure on both patients and caregivers.
Modern oncology design facilitates greater privacy and independence for patients. Comfortable clinic seating may offer personal-item storage, side tables, and perhaps even built-in heat to help patients going through chemotherapy. For example, Champion’s Alō Treatment features infinite recline positions, supportive foot trays, and optional tablet holders with charging ports.
These small benefits can add up to a big difference in patients’ sense of security during treatments. While not a cure for mental health issues, Champion products support a truly restorative environment that can aid in healing — and take some pressure off the clinical staff.
Champion Supports Oncology Clinics’ Efficiency and Comfort
For cancer patients, treatment itself is only part of the picture. Patients and staff both need holistic support, from an overall sense of efficiency to the environment itself. Innovative patient seating can turn oncology clinics from functional into cohesive, restorative spaces — leading to better outcomes for everyone.